Most common questions

Send us an email

hq@qomon.com

Call us

+1 929 506 9349

Book a demo

Online - 30 min

Get started

Click here

General

Setup

Plans & Pricing

Support

Features

Integrations

Self-service

What is the benefit of paying annually or for 2 years rather than paying on a monthly basis?
  • You save 25% by paying annually (about 3 months free)
  • You save 35% by paying for 2 years (about 6 months free)

And the price of your subscription is therefore frozen for this period, but you can still benefit from the new features added during this time.

plans-pricing
Is enterprise plan only designed for private companies?

No, you don't need to be a private company to enjoy the enterprise plan. Enterprise plan is designed for every large organization which has specific needs in terms of integration, white-branding or training.

plans-pricing
What about the planet?

Our servers are carbon neutral, meaning that the emissions are offset by our service provider.

general
What does-it mean to be a B-corp company?

Qomon is indeed a B-corp company. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency. Also part of our B-corp commitment, we have an annual giveback program at Qomon, check it out.

general
Can we send SMS and how much does it cost?

This depends on the country you are sending to.  Contact our Support team to get a clear view on SMS pricing.

plans-pricing
Can Qomon connect with apps that I am already using?

Yes, you can connect Qomon with over 7,000 apps to build your own infrastructure and synchronize your existing systems. Connect your website, newsletter software, donation processing system and more. Choose to create efficient workflows to automate your day-to-day operations and rapidly increase your impact.

How much does it cost?

Pricing depends on the plan you pick and the size of your contacts database. But we have a plan for every phase of our action. Pricing is designed on a pay-as-you grow principle and thanks to our adds-on sytem you pay for what you really need.

plans-pricing
How to build a movement?

To structure a movement you'll need to have a vision, a strategy that fits your human capital, logistics and data. At Qomon, we can help you with the last two elements, by allowing you to centralize your data with a software and by bringing you the structure; the digital tools to increase the impact of your movement at a local level.

Does our organization need to be a specific size to use a community organizing software?

Whether you are a small or large organization, a national or local party, good community organizing software helps you to reach people you would otherwise have no means of reaching. It also shapes your action and motivates your community, which have access to all the information they need in order for them to act in real time.

Are the prices shown inclusive of all taxes?

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your subscription with us. Payment of your subscription is not chargeable to any value added tax or  sales tax or duty or other similar tax. 

plans-pricing
Is Qomon recruiting?

Often yes :) You can check career opportunities here: qomon.welcomekit.co

general
Do I need to hire someone to “administer” Qomon?

Having a full-time project leader to manage mobilization and organizing efforts in your organization (such as team building, actions, and communications) is a great idea. However, you don't need to hire someone specifically to "administer Qomon.

Qomon will integrate seamlessly with your existing team structure and will support them in their mobilization and organizing tasks. You’ll be able to carry out more actions and work more efficiently, so it’s worth considering this in terms of team capacity and planning.

setup
What is the engagement period?

We offer monthly, annually or multiple years engagement period. And your engagement is rewarded at Qomon!
=> save 25% for an annual subscription
=> save 35% for multiple years

Renewal of your subscription is automatic. You can cancel your subscription from your platform. The subscription will then end on the anniversary date.

plans-pricing
Do you have a trial period or test access to try it on our own?

Yes, sales team can activate a trial period of 7 days. You just need to book a demo with our team to see if we match your use case: Contact us

general
How can I contact the DPO (Data Protection Officer)?

You can contact our DPO here: dpo@qomon.com

support
Can I upload my files? Which format do you need?

Yes, you have an import feature that supports your csv and xls files. Depending on your subscription, you even have a duplicate manager! And for larger imports (over 150,000 contacts), our team can handle it for you.

setup
When we talk about "contacts", what are we talking about?

The number of contacts depends on the number of lines in your Qomon database. So if you import files (contacts, addresses), each line constitutes a contact. And even if a citizen answers a survey anonymously, they become a contact and get added to your database.

plans-pricing
Is it possible to integrate with Wordpress?

Yes, through Zapier. find out more here

integrations
What is the invitation code I am asked for on the application?

This is the invitation code needed to access Qomon. It is provided by your organization that subscribed to Qomon. Don't have a code yet? Ask your organization. Not on Qomon yet? Share them our project!

general
What is the price of a community organizing software?

It varies. In the case of Qomon, pricing differs based on the plan and the size of your people database. You can take a look here.

Be careful if you decide to choose free community software, you run the risk of your information not being protected. “If you are not paying for it, you're not the customer; you're the product being sold.” You may have come across this raw and hitting idea online. Using a professional and paid solution means that you are in control of your data, your community and your contacts (you own your data). Remember that if you pay for a service, the provider has no right over your data, unlike for a free one.

Is the add-on Insights© available in my country?

Insights© is available in selected countries and the list is ever evolving. Contact our team for more info. 

plans-pricing
Do I need to have any specific training or knowledge before using Qomon data tools?

No, you don't! However, diving into data analysis without prior understanding or experience could potentially lead to ineffective use of the tools. We offer training sessions with our mobilizing experts so you can get the most out of your data and the platform.

Can I customize the calling scripts?

Yes, you can fully customize calling scripts to suit your organization’s specific needs. Tailor your message to resonate with your audience, ensuring consistent and effective communication across your team.

Can I keep on utilizing Qomon after the elections

Yes, of course, the hard work starts now! During these last few months, you have met hundreds if not thousands of citizens and voters and collected as much contact information as possible. You must now continue to communicate and build a relationship for the long-term. Using a political software in-between elections will help you to organize, collect and record your exchanges with citizens while continuing to consult and communicate with your community (emails, SMS, petitions, surveys, etc.). This is what we call permanent campaigning or forever campaigning.

Why should I use a political campaign software?

To manage your party, campaign or mandate on different levels:

- Keeping a voter file and all voter information sorted by center of interest, level of support, localisation

- Keeping your voter interaction system actionnable at any moment

- Organizing your actions online and all the field to keep people engaged and mobilize new voters

- Communicate easily and empower your team of volunteers

- Organize your GOTV action with an app (phone banking, door-to-door messaging etc.)

- Take decisions based on data

- And even controlling your local chapters from a centralized HQ

In which language, would you be able to help me?

We speak English, French, Spanish, Portuguese but with google translate you can (almost) speak every language. No worries. :-)

support
What makes Qomon different than traditional consultation tools?

Traditional consultation tools are platforms that allow you to reach engaged and digitized people. Qomon adds a in-person dimension to consultation by going out to find people where they are: you can not only share the surveys online, integrate them into your sites, and share them as a link, but also address them in real life on the ground thanks to our mobile consultation app. The populations reached through the "go to" approaches are more representative of the overall population, and allow you to overcome the divisions that exist between the defenders and the opponents of the projects carried out by the communities/organizations.

-Through the Qomon mobile app, the collection of responses gathered from surveys is acquired in real time. Local authorities and organizations can thus analyze the results of the consultation as it progresses through personalized dashboards and cross the 2 logics: online and field. Qomon also allows you to manage the post-consultation period by setting up automatic emails and SMS to keep participants informed of the progress of the projects. These communications can be made in a targeted and personalized way according to the different responses and answers to the survey questions.

- Prior to the consultation, Qomon and its software can also target priority areas for consultation through more than 1 Billion demographic, socio-economic and lifestyle data points (health, housing, distance to services...). This accentuates the representativeness of the consultation and allows policies to be conducted as close as possible to the expectations of the populations affected.

Is it possible to integrate with Brevo, Mailchimp, Mailjet, etc?

Yes. Discover how in our article.

integrations
Can field reporting tools work even without a mobile network connection?

Not all field reporting tools have the same mobile network performance; Qomon's mobile app (which is available on both IOS and Android) is one of the best performing applications on the market as it works in low network areas such as in stairwells, rural areas, and any other region in which internet/network connectivity might be limited.

Can I change my plan anytime?

You can change your plan at any time depending on your needs! You can go from Starter to Premium or for Premium to Starter etc. If you downgrade your plan, the downgrade will be effective at the anniversary date of your current subscription.

plans-pricing
Can I translate the app into my language?

Yes, you can translate the mobile app to make your community feel as engaged as possible in your language. For the moment the mobile app exists in English, Slovak, Romanian, Italian, French, Spanish, Arabic, etc. Please ask our team for more information.

setup
How does your pricing model accommodate nonprofit budgets?

We understand the budget constraints faced by nonprofit organizations, which is why we offer flexible pricing plans tailored to fit your organization's size, needs, and budgetary considerations. Our goal is to provide affordable solutions that deliver maximum value and impact for your mission.

Will I have access to the information of the people that have signed the petition?

Yes, for each new signature, a new supporter goes directly to your contact database! Create automations to keep them motivated and engaged with your cause.

Is Qomon user-friendly for people with limited tech skills?

Yes, Qomon is designed to be intuitive and user-friendly. Our platform includes easy-to-use tools and a simple interface, making it accessible for users with varying levels of technical expertise.

How do I get started with Qomon to manage my volunteers?

Getting started with Qomon is easy. Book a demo with one of our experts or sign up for an account directly. We’ll guide you through setting up Qomon for your organization, importing contacts, and customizing the platform to fit your needs. You can also access our online resources to help you make the most of Qomon’s features.

Can Qomon help me prioritize areas to target and resource allocation?

Absolutely! Qomon's data-driven approach enables you to prioritize areas to target and resource allocation based on factors such as population density, public services and past and the most recent elections data. This ensures that you focus your efforts where they are most likely to have the greatest impact.

How do I get started with my GOTV operations?

To get your GOTV operations started, you can book a demo with one of our sales members or sign up here. Then, start by importing your voter database, creating some actions, and training your team on how to use the different features and the mobile app.

What are the main differences between Qomon and Ecanvasser?

While Ecanvasser serves as a general canvassing organization hub, Qomon exceeds this.

Qomon enables you to create surveys, communicate with contacts directly through the platform and harness the power of a highly customizable, detailed map feature.

If you want to know more, we have a dedicated page.

Can we conduct surveys or collect data during calls?

Yes, you can (and should!) conduct surveys and collect data during calls. Our software allows you to input responses directly into the system, ensuring accurate data collection and efficient analysis.

What makes a field reporting system effective?

The efficiency of a field reporting system comes down to a number of different factors:

- The ease of use of the tool: an effective reporting system must be easy for field team users to use, regardless of their age or level of comfort with digital tools. It must also be capable of accurately collecting all responses received, while also being intuitive and designed with accessibility in mind. An effective reporting system must also be capable of performing well in outdoor conditions.

- Ease of interactivity between the administrative teams and the field: an effective field reporting system must allow for data collected to be received in real time in order to optimize the work of field agents, volunteers or activists. The admin team must be able to communicate easily with the field through the use of push notifications, and must also be capable of sharing documents and briefs with the field agents.

- Quality of support-team responsiveness: a tool without support isn't worth investing in! The administrative and field teams must be able to count on a responsive support system, and in case of doubt, have a contact person or an account manager who is on hand to rectify any technical difficulties encountered while in the field. This will ensure that field operations-such as door-to-door canvassing-are fluid, efficient and productive.

Is it safe? Who can see my data?

Protecting your organization data is one of our highest priorities.
Using Qomon, you have your own dedicated space for your organization.
As an admin, you are the only one able to see all the edits & deletion of your data and to invite other users to see your info.
Saying that, Qomon has in place technical & organisational measures to keep your data safe & secure.
We have also feature such as "2FA" you can activate to increase the protection of your data. 

general
What are the different features of the application?

You can deep dive into the features of the application in our features guide

features
Can I manage multiple spaces or local teams with the software?

Yes! You can manage your local teams or chapters with this type of digital organizing software. You can manage data, actions and communication at a local level, while centralizing information at a higher level. If you think this suits your case, see our Organization plan here.

How much time do I need to be up and running?

The platform is designed to be simple and intuitive to use. We have an extensive resources centre and a great and responsive support team is included in every plan. You can always opt for strategic support (more personalized support) or training to speed up your learning curve.

setup
Is it possible to integrate with Salesforce for Nonprofit?

Yes, via Zapier. Find out more here

integrations
What is the purpose of public consultation?

Organizing public consultations allows citizens to give their opinion and to make their contribution to a particular project. Often, public consultations are initiated by companies, by a community, or by governmental organizations in order to draw awareness to a particular campaign and to provide an opportunity for those who rarely participate to have their say and share their opinions. There are consultations that take place through online devices, and others that rely on field technology and meet citizens. In this second case, the public consultation is based on surveys and a mobile app that field agents use to collect and analyze information. The results of the public consultation allow companies and local authorities to modify their policies according to the responses recorded. This provides a better understanding of the stakeholders involved and their concerns and interests.

Am I guided throughout the full duration of my subscription?

Yes, we will never leave you alone! Joking apart, you have an account manager that will guide you throughout the full duration of your subscritpion.

support
What is an add-on?

Add-ons are additional Qomon tools that you can add to your platform and current subscription if you need them: such as bulk-emails, Insights©, SMS credit. 

plans-pricing
Are the prices displayed in US dollars?

Yes, it's is US dollars. 

plans-pricing
Can I still contact a sales-person if I have questions before making a purchase?

Absolutely! While the self-service option is designed for convenience, our sales team is available to assist you with any questions or concerns you may have. Feel free to reach out to them here.

self-service
How does Qomon app help with data collection?

Canvassers can log interactions, take notes, and fill out surveys directly in the app. The data is synced in real-time, providing administrators and managers with up-to-date information.

How secure is the data stored in Qomon?

At Qomon, we are committed to protecting your data and helping you stay in compliance with legal obligations and local privacy laws.This includes the General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Protection Act (CCPA), amongst various others.

How many petitions can I create with Qomon?

With Qomon you can create unlimited petitions!

How can I grow my movement with Qomon?

Qomon offers a variety of actions with which you can grow your database and escalate your organization to higher levels. Launching phone-banking actions, going door- to-door, or sharing petitions with your community are some of the actions you can take to amplify your impact.

How do I add volunteers to Qomon?

Adding volunteers to Qomon is simple. You can add as many members as you want! They will receive an invitation to their email or through a code, where they can create an account on the platform or mobile app. Then, they can join different teams and get assigned a role depending on the permissions they are given by your admin.

Is Qomon suitable for both local and national-level movements?

Yes, Qomon can be customized to meet the needs of campaigns and organizations operating at various scales, from local grassroots movements to national political movements. Its flexible features and scalable infrastructure make it an ideal solution for any size or scope of operation.

Does using GOTV software improve voter turnout?

GOTV software improves voter turnout by enabling targeted and efficient outreach, reminding supporters to vote, and providing tools for mobilizing volunteers to assist in these efforts.

I am a small organisation, is Qomon for me?

Yes, it's never too early to start structuring and organizing; but it is - all too often - too late. We have basic plans at affordable prices, so there're really no excuses to start mobilizing!

general
How do you integrate with NationBuilder?

It's a two way integration for level of support, contact information, survey, tags & events. You can learn more by checking out this article

integrations
How does Qomon differ from other online petition sites?

Qomon is not just an online petition site! Any petition signatory will be added to your contact database within Qomon’s CRM. By integrating Qomon's contact database tools, petition supporters are directly accessible for you to contact; send SMS, emails or call contacts to invite them to further actions concerning your cause.

When do I have access to the platform after subscribing?

Between immediately and 48 hours depending on your add-ons!

setup
How can I use community organizing software or software for political parties to structure my movement?

Whether you are a political party, a grassroots movement, a candidate for a political campaign, an NGO, an advocacy group or a business-to-public company, a community organizing software will provide a digital structure to your organization. Some of its advantages are: it serves as a structure between the local and the national level (or more globally between the different chapters of your movement); it improves communication between the field and the HQ; it decentralizes the action by providing tools at every level of your organization; it creates a system for reporting and centralizing information and data. Basically, community organizing software allows you to save time, build a movement faster through digital, and increase its impact by providing effective tools (software, mobile app, platform) to your community.

Do you have a resources or help center?

Yes. Here: help.qomon.com

support
What is a citizen participation platform?

A citizen participation platform is an online platform that allows communities and companies to directly make citizens participate in their projects. The platform often takes the form of software and/or a mobile app which can be used to engage citizens both online and in the field. Online consultations use voting systems, suggestion boxes and participatory budgets, each of which allow for the opinions of citizens to be collected, and to be meaningfully considered. The field tools are particularly useful in allowing you to go door to door and to reach out to citizens who do not participate in the online consultations.

How does a field reporting app work?

A field reporting app or field reporting software has 3 types of features:

- The first kind are data collection features to collect data even in low network zone such as surveys, pictures, barcode, signature etc.

- The second kind are people management features to dispatch team in the field and share appropriate material to be able to lead their mission

- The third kind are real-time dashboards and mapping report features

Does the application work on tablet?

Yes, it is tablet optimized.

features
Is the mobile app accessible for all of my volunteers?

Yes, at Qomon we have a mobile app that has an accessibility mode for visually impaired people. An easy-to-use app interface also ensures people of all varying tech abilities can understand and use Qomon.

Does Qomon use personal data for other purposes?

No. You are the owner of the data imported or entered on the platform. We have no rights to this personal data, we are only there to process and organize it for you. On the other hand, you can export them at any time.

general
What payment methods are accepted to get started in Qomon with the Starter Pack?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and digital payment platforms such as PayPal. You can choose the method that suits you best.

self-service
What features should I look for in grassroots organizing software?

When selecting grassroots organizing software, consider features such as a mobile app to onboard and communicate with volunteers and collect data while in the field, team management, communication tools, and data analysis capabilities. Look for user-friendly interfaces for volunteers, easy-to-use options, and scalability to meet the evolving needs of your movement.

Who can use the Qomon Door-to-Door app?

The app is suitable for political organizations, non-profits, community organizations, business to public companies, and any group looking to engage with people directly through canvassing.

Can Qomon help with voter outreach and engagement?

Absolutely. Qomon provides tools for managing voter data, sending messages, and tracking engagement.

What is Territory & Profile Analysis, and how does it benefit my movement or organization?

Territory & Profile Analysis involves understanding the geographical distribution of your target audience and their characteristics to adapt your efforts effectively. It helps identify areas with high supporters for your cause and areas needing more attention, ultimately optimizing resource allocation and maximizing impact.

How does Qomon GOTV software help with canvassing?

Qomon software includes tools for planning and managing your canvassing operations, such as turf-cutting, targeted communication, material for your volunteers, surveys, contact qualification, volunteer management, and real-time data collection from the field.

How does the Qomon Private API work?

The Qomon Private API is an option that comes with the Organization & Enterprise plan. It allows you to use our technology on your systems (e.g. PAP, phoning) or to use the API to connect Qomon to our own systems.

integrations
What integrations are available?

There are more than 7000+ integrations, including via our connection with zapier.

integrations
How do I share my petitions with Qomon?

Qomon allows you to share and get your petitions signed online in three different ways:

  • Copy the petition URL and share it with your volunteers through social media, by email or SMS
  • Integrate it directly into your website by including an embedded code provided by the Qomon platform and signatories can sign directly on your website, giving you the chance to have a  petition that fits your image.
  • Share it on your social media. Your signature counter grows with each signed supporter.

Does Qomon provide the data?

Yes, in some countries we provide territorial data: electoral data, lifestyles, transport, standard of living, public services, etc. This is the case in  Great Britain, the United States, Canada, Belgium, France for example. But also for many other countries. To find out if these features are available in your country, contact us!

setup
What is a community organizing software?

A community organizing tool or community management platform allows you to manage your communities with ease!  A community organizing solution will provide you with the tools to send and receive communication (with a bottom-up approach / grassroots approach), send material to the community so they can act & reach their network, create actions, and assess your impact. Sometimes (such as with Qomon), community organizing software comes with a mobile app for your community on the go / in the field.

Why Qomon door-to-door app? 

The Qomon mobile app provides a range of useful features that will help your teams and volunteers communicate more smoothly with you and with the wider volunteer team. Materials, roadmaps and walking lists can be accessed directly on the app by users you’ve invited to your team. Thanks to geolocation, you can manage your canvassing teams with greater ease by assigning them to different areas according to the criteria of your choosing. Volunteers can then input the data they co

What is a field reporting system?

A field reporting system or app or software allows you to collect data from your teams while they're acting in the field, and to better manage the information recorded to ensure your database is properly qualified. It also allows you to monitor actions in the field, organize data collection through surveys and walklists, make certain documents and material available for the field agent, and manage teams and their availability. Other functions of a field reporting system include the ability to analyze in real time the results reported through personalized and customizable dashboards and the ability to monitor the progress of field actions, the performance of teams and your overall field operations.

If I invite users or admin, does it cost me more?

No, you can invite as many users as you like to Qomon. The more people you engage, the better!

plans-pricing
Is the mobile app compatible with Iphone and Android

Yes. Here are the links to download it for an Iphone, and for an Android Phone

features
How can I contact the support team?

Our friendly support team is ready to help out. Use the chat available on your Qomon.app, send us an email at support@qomon.com or call us at +44 560 375 0853

support
Which features do I have access to with the Starter plan?

Manage, engage and grow your supporters, voters, donors and contact database organically with our Starter Plan.

With this plan, you have unlimited users, a fast-acting support team & integrations with over 5000 integrations plus our action CRM featuring various tools, the access to the mobile app, creation of surveys and the possibility of sharing an unlimited number of petitions.

self-service
How can a software like Qomon support grassroots movements?

A software like Qomon, designed for grassroots movements, provides tools and resources to streamline outreach efforts, manage volunteers, collect data, and measure impact. These platforms facilitate communication, coordination, and collaboration among volunteers and community members, enhancing the effectiveness of grassroots campaigns.

What features does Qomon Nonprofit CRM offer? 

Our Nonprofit CRM offers a range of features tailored to the specific needs of nonprofit organizations, including contact management, phone-banking, canvassing, volunteer tracking, communication, reporting and analytics, and integration capabilities with other software systems.

How do I get started with Qomon for my political party?

Getting started with Qomon is easy. Book a demo with one of our mobilization experts or sign up for an account directly. We’ll guide you through setting up your Qomon space, importing contacts, and customizing the platform to fit your needs.

What is Qomon and how can it help with volunteer management?

Qomon is a powerful CRM and organizing platform designed for nonprofits. It helps manage volunteers by organizing volunteer information and availability, tracking their progress, creating actions and events, and enhancing communication, ensuring that you can efficiently manage and engage your volunteer base.

What does data-driven organizing entail?

Data-driven organizing involves using analytics to understand voter behavior, personalize communication, and optimize outreach efforts. It relies on audience segmentation, data collection, analytics, personalized communication, performance monitoring, testing, and predictive modeling to inform strategic decisions and maximize your impact.

With Qomon, use socio-economic and electoral data to make informed and strategic decisions. 

What features does Qomon GOTV software include?

Qomon GOTV features include voter database management to qualify voter status, phone banking, door-to-door canvassing tools, email and SMS outreach, volunteer coordination, and progress tracking.

How can Qomon's software improve my outreach efforts?

Our software enhances outreach by providing tools for creating personalized call scripts, real-time call tracking and analytics, and an integration with our CRM. Eery conversation is a success, you can collect data from your calls, plan the next touchpoint, leading to higher engagement.

Why should I use a political canvassing app?

A political canvassing app allows you to save time and reach more potential voters in record time. Political canvassing software or door-to-door mobile app allows you to simplify political canvassing operations, door-to-door operations in the field. With it, you can organize door-to-door and GOTV operations, dispatch teams of volunteers to reach voters and assess the coverage of your district or polling station. You can also use this software or app to create roadmaps for volunteers based on the data available (sometimes you have access to the voter file), decide the areas where they will be canvassing, collect data from the field in order for you to make well-informed decisions for your political strategy.

How can I exercise my rights regarding personal data?

We have a dedicated interface which deals specifically with this topic, which can be found at: https://app.leto.legal/portal/dolphins-sas-qomon

support
What kind of training and ongoing support does Qomon provide to its clients?

All of our subscriptions starting with Premium comes with an onboarding session with our Account Manager. We also have chat support available on our website with an average response time of 20 mins.

In addition we offer complementary Training and Support such as Strategic Support, and Premium Onboarding. 

Premium Onboarding

Our Mobilization Specialist will be there with you to:

  •  Get started with the tool and train your team,
  •  Import your file (your own file, voter file, electoral records etc.) and manage your data migration,
  •  Configure your Qomon space and get the most out of it based on your goals
  •  Launch your first actions.

Online or On-site Training

A Mobilization Specialist will accompany you throughout your use of Qomon. They will assist you in:

  •  Training your team
  •  Configuring your space and maximizing its potential based on your objectives
  •  Monthly coaching. Creation and monitoring of your goals
  •  Private chat channel with your team (Whatsapp, Telegram, etc.)

support
If there is training and support, is that included in pricing?

Yes, we have a chat available with an average response time of 20 min, an extensive help-center. We also starting Premium Plan have an onboarding session with an Account Manager to start on the right foot! As mentioned you can add training Sessions, Premium Onboarding or Strategic Support.

support
How to migrate my data into Qomon?

At Qomon, we adapt to your organization.

Saying that, here are the steps (with a Strategic Support / Premium Onboarding)  

Step 1 => Your Account Manager gathers all your files, deduplicates, and prepares the file to import with our Data team for the Data Migration.

Step 2 => Kick-off meeting where we listen to you to better understand each role and level of access you have in your organization, existing workflows, potential integration to do with other ecosystems, and how your chapters are organized .

Step 3 => Set up and personalize your space with the help of your Account Manager (automatic emails / sms, level of support, roles, teams, first actions, etc.).

Step 4 => Establish a training program and create training material for your org.
We rely on the trainers methodology.

Of course, the ease of importing data largely depends on the quality of the files you want to import, but we strive to make it as straightforward as possible. One way we achieve this is by enabling you to create as many custom fields as you need, ensuring your data is stored accurately. Custom fields can accommodate any type of data input you require. Moreover, you can import your files directly from the Qomon Platform using our Import function, which also checks for any duplicates.

setup
Is there API documentation that we can leverage to connect our tools?

At Qomon everything is organized in micro-services so every part of our solution can serve as an API. The most popular APIs are contacts API (to sync with another database) or Action API. Our API documentation is made “to order” but if one of our tech leads is around during the call we will be able to respond more precisely.

integrations
Is there a 2FA available?

Qomon offers 2FA for our web app as it’s where you have the most sensitive data with your contacts information. To learn more about Data Protection & Security at Qomon here: https://qomon.com/data-and-security

general
Do clients have the opportunity to help inform the development pipeline with features that would be helpful?

Yes! We encourage our clients to suggest new features and improvements to our platform as many of our developments are customer or partner led. You can also get access to beta features.

features