Most common questions

Send us an email

hq@qomon.com

Call us

+44 560 375 0853

Book a demo

Mon-Fri (9am-8pm)

General

Setup

Plans & Pricing

Support

Features

Integrations

Why pay annually rather than monthly?
  • You save 15% by paying annually
  • If the price of your plan goes up then the price will remain the same for you
plans-pricing
How is the price of the tailored plan calculated?

Tailored plan depends on how many contacts, geographical scope, difficulty of the project, white mark, man days of consulting are needed. 

plans-pricing
If I invite members, does it cost me more?

No, you can invite as many members/users as you like to Qomon. The more people you engage, the better!

plans-pricing
Can we send SMS and how much does it cost?

This depends on the country you are sending to. Prices start at €0.054 per sms. Contact us for more information depending on your country.

plans-pricing
When we talk about "contacts", what are we talking about?

The number of contacts depends on the number of lines in your Qomon database.So if you import files (contacts, addresses), each line constitutes a contact. And if a citizen answers a survey even anonymously, he becomes a contact and is added to your database.

plans-pricing
Are the prices shown inclusive of all taxes?

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your subscription with us. Payment of your subscription is not chargeable to any value added tax or  sales tax or duty or other similar tax. 

plans-pricing
Is Qomon recruiting?

Often yes :) You can check career opportunities here: qomon.welcomekit.co

general
What are the commitment periods? How does it work?

You commit yourself monthly or annually. But long-term commitment and relationship is rewarded at Qomon: -15% for all those who pay annually. In the case of Bundles, we may offer different payment conditions.

plans-pricing
Do you have guest or test access to try it on our own? Do you have trial?

It depends who is asking 🤪. Joking apart, we do have "sandboxes" but these are only accessible after a chat and a demo with our team. This way: Contact us

general
Can I add / remove add-on when I want to?

You can add or remove add-on at any time. However, any month started is due and the minimum commitment period is one month.

plans-pricing
Can I upload my files? Which format do you need?

Yes, you have an import feature that supports your csv and xls files. Depending on your subscription, you even have a duplicate manager! And for larger imports (over 150,000 contacts), our team can handle it for you.

setup
What is the invitation code I am asked for on the application?

This is the invitation code needed to access Qomon. It is provided by your organisation that subscribed to Qomon. Don't have a code yet? Ask your organisation. Not on Qomon yet? Share them our project!

general
Is it possible to integrate with Wordpress?

Yes, through Zapier. find out more here

integrations
How can I contact the DPO (Data Protection Officer)?

You can contact our DPO here:  dpo@qomon.com

support
Can I change my subscription plan when I want to?

You can change your plan at any time when you opt for the monthly subscription. For the annual subscription, you can also upgrade easily by contacting your account manager. He/she will be happy to assist you with this upgrade.

plans-pricing
Can I translate the app into my language?

Yes, you can translate the mobile application to make your community feel as engaged as possible in your language. For the moment the mobile application exists in English, Slovak, Romanian, Italian, French, Arabic, etc. Please ask our team for more information.

setup
Do you use my data for other things?

No. You are the owner of the data imported or entered on the platform. We have no rights to this personal data, we are only there to process and organise it for you. On the other hand, you can export them at any time.

general
Is it possible to integrate with SendinBlue, Mailchimp, Mailjet etc?

Yes.

integrations
In which language, would you be able to help me?

We speak English, French, Spanish but with google translate you can (almost) speak every language. No worries. :-)

support
What is an add-on?

Add-ons are additional Qomon tools that you can add to your plan if you need them.

plans-pricing
How much time do I need to be up and running?

The platform is designed to be simple and intuitive to use. We have an extensive resources centre and a great and responsive support team is included in every plans. You can always opt for strategic support (more personalised support) or training to speed up your learning curve.

setup
Is it safe? Who can see my data?

Protecting your organisation data is one of our highest priorities. Using Qomon, you have your own dedicated space for your organisation. As an admin, you are the only one able to see all the data and able to invite other members to see your info.

general
Is it possible to integrate with Salesforce for Nonprofit?

Yes, via Zapier. Find out more here

integrations
What are the different features of the application?

You can deep dive into the features of the application in our features guide

features
Am I guided throughout the full duration of my subscription?

Yes, we will never leave you alone! Joking apart, you have an account manager that will guide you throughout the full duration of your subscritpion.

support
What is the difference between subscriptions and special bundles?

Subscriptions give you access to a range of features, details of which can be found here.
Special bundles are designed to meet a specific need or challenge and include all the support and features needed to face tis challenge.

plans-pricing
When do I have access to the platform after subscribing?

Between immediately and 48 hours depending on your add-ons!

setup
I am a small organisation, is Qomon for me?

Yes, it's never too early to start structuring and organising; but it is - all too often - too late. We have basic plans at affordable prices, so they're really no excuses to start mobilising!

general
How do you integrate with NationBuilder?

You can learn more by checking out this article

integrations
Does the application work on tablet?

Yes, it is tablet optimised.

features
Do you have a resources or help center?

Yes. Here: help.qomon.com

support
How much does it cost?

Pricing depends on the plan you pick and the size of your contacts database. But we have a plan for every phase of our action. Pricing is designed on a pay-as-you grow principle and thanks to our adds-on sytem you pay for what you really need.

plans-pricing
Does Qomon provide the data?

Yes, in some countries we provide territorial data: electoral data, lifestyles, transport, standard of living, public services etc. This is the case in Great Britain, the United States,Canada, Belgium, France for example. But also for many other countries. To find out if these features are available in your country, contact us!

setup
Where is the data stored?

The data is hosted in the European Union

general
What integrations are available?

There are more than 3000+ integrations, including via our connection with zapier.

integrations
Is the mobile app compatible with Iphone and Android

Yes. Here are the links to download  it for an Iphone , and for an Android Phone

features
How can I contact the support team?

Our friendly support team is ready to help out. Use the chat available on your Qomon.app, send us an email at support@qomon.com or call us at

support