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How to Design your Survey: 5 Best Practices

Getting out into your community and interacting with citizens is the best way to keep people updated about your organization and campaign. These interactions will lead to increased support for your organization and campaign. To do so, we want to share 5 practices to design a the best survey to share with your communities and stimulate support.

Mar Cáceres
9/10/2021
7 min read
How to Design your Survey: 5 Best Practices

Whether you’re carrying out an in-house initiative, or undertaking a door-to-door campaign in your community, here are 5 best practices to keep in mind when designing your survey.


1. Be very clear and neutral

Your aim is to get accurate information from those you are going to survey. So choose and phrase your questions carefully and make sure that they are clear and understandable for your audience.

  • Avoid complex or ambiguous words, as well as jargon/acronyms/abbreviations.
    ❌ What R.O.I. do you expect from your financial contribution?
    ✅ What benefits do you expect from your financial contribution?
  • Check for biased or loaded expressions — words with strong connotations or political party association can heavily influence a respondent’s answers.
    ❌ Do you think the new legislation is an example of the nanny state?
    ✅ Do you think the new legislation is a good government intervention?
  • Be aware of how you formulate your questions. Are you being implicitly negative about the topic? Are you including extra information that could skew answers? To avoid this, be concise and watch the adjectives you use.
    ❌ How do you feel about organic food labels, which are very difficult for small farmers to obtain?
    ✅ What is your opinion on organic food labels and what farmers need to do to obtain them?

2. Surveys should mimic a conversation

Remember that your survey will be asked orally by your team members on the ground, so keep your questions as natural and engaging as possible.

  • The first question is an ice-breaker: don’t start with a tough one!
  • Make it flow. Questions should be in a logical, thoughtful order, and they should be kept to a common-sense minimum — in order to avoid boring/frustrating the respondent.

So:

  1. Check that each question is actually needed and not repetitive
  2. Group questions by topic
  3. Be mindful that initial questions can create context and influence the answers of the following ones
  4. Insert some variety into your questions
  5. Keep any risky, wild-card question(s) for the end: do not leave the most important questions for the end (as the respondent will be less focused) — but you can use your last question(s) for more provocative or creative questions (as you will have already obtained your key info in previous questions).
choose the right questions in your survey

3. Be strategic with answer choices

The way you present the answer choices will affect your respondent’s reactions and answers.

  • Closed or open choices? Leaving the answer completely open to the respondent can be overwhelming to them, while multiple choices can limit them. A good compromise would be for you to provide multiple choice answers, but include an ‘other’ option in case the respondent does not find any of the choices satisfactory.
  • Don’t overload. You should not give more than 4-5 answer choices, unless it’s a ‘factual’ answer like education level or job title.
  • Define the scale. If you are asking for an answer on a number scale, or that the respondent rank their answer choices, be very clear on what the numbers represent (ex: 1 is ‘very unsatisfied’, 10 is ‘very satisfied’).

4. Beware of common response biases

When you design your survey, keep in mind some of the most typical response biases, including:

  • Acquiescence bias: asking ‘agree vs. disagree’ tends to provoke more ‘agree’ answers.
  • Social desirability bias: depending on wording, people may choose certain answers to ‘look good’, so try to phrase the question without any implied value judgment.
  • Order/recency effects: the order of answer choices influences respondents — orally, they tend to choose one of the last, more ‘recent’ answer choices — so, consider changing/randomizing the order with each person.

5. Prepare for a great in-person experience

Above all, design your survey to be a positive experience on the ground — for your team members asking the questions, and for the respondents answering them.

This will help get the best results from your survey, keep your team members motivated and involved in the long-term, and create a good impression and connection with the people you are surveying (which will help them further engage with your cause).

Finally, make sure that your team members know the survey well (they should practice asking the questions out loud and try testing it out with friends or other team members), and if possible provide training to increase their confidence and skills in door-to-door campaigning — so that they can get out there and DO IT! ✊

How to design your survey with Qomon

Qomon platform allows you to create your own survey from scratch, making it as easy and understandable as possible for volunteers to interview supporters when in the field. 

With different kinds of questions, you can choose the one that suits you best depending on the answer you are looking for. 

Do you want people to reply with a number? Use our numerical interval option. Need responses as a phrase? Use the short answer option- we have it all!

The great thing about surveys within Qomon is that you can create multiple surveys thanks to our conditional questions. This conditional mode allows you to display a specific question/answer if and only if a specific answer has been given. We don’t want people wasting their time answering unnecessary questions when we know it is not a subject that interests them.

For example, if we want to know the opinion of people regarding the types of elementary schools in their district, we might be asking different questions to those who said "No" to the question about having kids.

Lastly, you have the option to send an automatic email to a person according to the answers they provide, after the meeting is over and if they have agreed for the organization or campaign to get in touch with them.

Having automatic emails send to a potential supporter is a way of creating a direct link between you and them.

For example, if your organization is fighting for climate justice and the contact said that it was an important topic for them, you could immediately send an email explaining what your organization does to fight it.

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